SMS Consent & Opt-In Policy

Last updated: May 15, 2026

This page describes how the Chisel Tide platform, operated by Chisel Industries Inc. ("Chisel," "we," "us," or "our"), captures consent to send SMS text messages to end customers of the field-service businesses that use the platform, and how those customers can opt out at any time.

1. Who Sends the Messages

Chisel Tide is used by field-service businesses (pool service, pest control, lawn care, and similar industries) — referred to in this policy as "Service Providers" — to communicate with their customers. When you receive an SMS through Chisel Tide, the message is sent on behalf of your Service Provider. Chisel operates the messaging infrastructure but is not the merchant or service provider you are doing business with.

2. What Messages You May Receive

SMS sent under this policy is strictly transactional. Examples include:

  • Confirmation of scheduled service visits and technician arrival times ("on my way" notifications)
  • Invoice availability, payment confirmations, and payment-plan updates
  • Service proposals or quotes that require your approval
  • Overdue-payment reminders
  • Authentication challenges from your bank (3DS / SCA) when a scheduled autopay needs your confirmation

your Service Provider does not use the SMS channel for marketing, promotional content, sweepstakes, or solicitations of any kind.

3. How Consent Is Captured

Consent to receive SMS is always captured directly from you through a distinct opt-in action that is separate from signing up for service. Providing your phone number, or signing up for service, does not by itself enroll you in SMS messaging. You may opt in through either of the following methods:

(a) Through your Service Provider. your Service Provider may offer you the option to receive SMS notifications. If so, you will receive a one-time confirmation text message asking you to reply YES to confirm your consent. SMS notifications will not begin until you reply to confirm. This opt-in step is separate from any service agreement or account-creation process — your consent to receive SMS is never a condition of purchasing or receiving service.

(b) Through the customer portal. If your Service Provider has enabled portal access, you may sign in to your portal account and change your preferred contact method at any time. When you select SMS, an opt-in panel appears describing the types of messages you will receive, expected frequency, and applicable rates. You must actively check an unchecked consent checkbox before the change takes effect. This opt-in is a distinct action, separate from signing in or using the portal.

Regardless of which method you use, your consent to receive SMS is entirely optional and is not required to receive service. You may revoke consent at any time using the opt-out instructions below, or by changing your preferred contact method back to Email (or Phone or App) in the customer portal or by contacting your Service Provider.

Customer portal account page showing the SMS opt-in consent form. After selecting 'Text message' as Preferred Contact, an inline panel appears with a description of the messages, frequency, and rate disclosure, plus an unchecked consent checkbox the customer must actively tick before the 'Yes, sign me up!' button enables.
Portal opt-in (method b): when a customer selects "Text message" as their preferred contact method, an opt-in panel appears with message details, frequency, and rate disclosure. The consent checkbox is unchecked by default and must be actively ticked before the submit button is enabled.

4. How to Opt Out

To stop receiving SMS, reply to any message with one of the following keywords:

STOP  ·  STOPALL  ·  UNSUBSCRIBE  ·  CANCEL  ·  END  ·  QUIT

You will receive one final confirmation message that your number has been unsubscribed. After that, no further SMS will be sent to your number. To re-subscribe later, reply YES to a confirmation request, or change your preferred contact method back to SMS in the customer portal.

5. How to Get Help

Reply HELP or INFO to any message to receive contact information. You can also contact us directly at support@chiselindustries.com.

For questions about the underlying service (appointment times, invoices, etc.), contact your Service Provider directly — they manage the messages you receive.

6. Message Frequency

Message frequency varies with your service activity and billing cadence. A typical customer can expect a small number of messages per month — most commonly a technician-arrival notification on each service-visit day and an invoice or payment notification once per billing cycle.

7. Carrier Charges

Message and data rates may apply. Chisel Industries and your Service Provider do not charge you for SMS, but your mobile carrier may apply standard rates based on your service plan. Contact your carrier with questions about your plan. Carriers are not liable for delayed or undelivered messages.

8. Privacy of Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information and SMS opt-in data are not sold or shared with third parties or lead generators for their own marketing. Full details on how Chisel handles personal information on the Platform are in our Customer Privacy Policy.

9. Eligibility

SMS under this policy is available to customers in the United States who are 18 years or older and who own (or are otherwise authorized to use) the mobile number on file with your Service Provider.

10. Contact

Questions about this policy can be sent to legal@chiselindustries.com or to Chisel Industries Inc., 150 California Street, San Francisco, California 94111, Attention: Legal.